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Job Description: Customer Support Analyst - Qatar Airways

Position: Customer Support Analyst Location: HAIDERPUR, Delhi Company: Qatar Airways

Qatar Airways, a world-renowned airline, is seeking dedicated and customer-centric individuals to join our team as Customer Support Analysts. As a global leader in the aviation industry, Qatar Airways provides a dynamic and rewarding work environment where you can make a positive impact on our passengers' travel experience.

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Responsibilities:

1. Customer Assistance: Provide exceptional customer support and assistance to passengers, both in-person and over various communication channels. Address inquiries, resolve complaints, and ensure timely and satisfactory resolution of customer issues. Offer guidance and support during the entire travel journey, from booking to post-travel assistance.
2. Booking and Reservation Management: Manage customer bookings and reservations, including ticketing, seat assignments, and itinerary changes. Collaborate with internal teams and external partners to ensure accurate and efficient booking processes. Handle special requests, such as upgrades, rebooking, and refunds, according to established policies and procedures.
3. Communication and Collaboration: Communicate effectively with passengers, colleagues, and other departments to provide seamless customer service. Collaborate with team members to share knowledge and best practices, ensuring consistent and exceptional service delivery. Act as a liaison between customers and relevant departments to address complex issues and ensure a positive customer experience.

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Skills and Qualifications:

• Customer Service: Strong customer service skills with a focus on providing personalized and empathetic assistance. Excellent communication skills to effectively interact with customers from diverse backgrounds. Ability to handle challenging situations calmly and professionally while maintaining a positive attitude.
• Problem-Solving: Strong problem-solving and decision-making abilities to resolve customer issues effectively and efficiently. Proactive approach to identify and anticipate customer needs and provide suitable solutions. Attention to detail to ensure accuracy in processing customer requests and maintaining records.
• Multitasking and Adaptability: Ability to multitask in a fast-paced environment and prioritize tasks based on customer needs. Flexibility to adapt to changing situations and schedules, including working in shifts and handling unexpected situations with composure.