Qatar Airways Jobs

Job Description: Customer Support Engineer

Position: Customer Support Engineer Location: Bhola Nath Nagar, Delhi Employment Type: Full-time

Company Overview: Qatar Airways is one of the world's leading airlines, known for its exceptional service and commitment to customer satisfaction. We are currently seeking a dedicated and skilled Customer Support Engineer to join our team in Bhola Nath Nagar, Delhi. As a Customer Support Engineer, you will play a vital role in providing technical assistance and support to our valued customers, ensuring a seamless travel experience.

Qatar Airways Careers

Responsibilities:

1. Technical Support: Respond promptly and professionally to customer inquiries and provide technical assistance for any issues related to flight bookings, ticketing, baggage, flight changes, and other customer concerns. Troubleshoot and resolve technical problems using appropriate resources and tools.
2. Customer Service: Deliver outstanding customer service by addressing customer needs and ensuring their satisfaction. Handle customer complaints, provide accurate and relevant information, and maintain a courteous and helpful demeanor throughout interactions.
3. Communication: Communicate effectively with customers via various channels, including phone, email, and social media platforms. Listen actively to customer concerns, ask relevant questions to understand their needs, and provide appropriate solutions or escalate issues to the relevant departments for further resolution.

Qatar Airways Jobs Near Me

Skills and Qualifications:

• Bachelor's degree in any discipline.
• Previous experience in customer service or technical support roles is preferred.
• Excellent verbal and written communication skills in English. Knowledge of additional languages is a plus.
• Strong problem-solving and analytical skills to quickly assess and resolve customer issues.
• Ability to handle customer inquiries and complaints with empathy, patience, and professionalism.
• Knowledge of airline operations, reservation systems, and ticketing processes is advantageous.
• Proficiency in using computer systems, including MS Office applications and customer relationship management (CRM) tools.
• Availability to work in shifts, including evenings, weekends, and public holidays.
• Exceptional interpersonal skills and the ability to work effectively in a team-oriented environment.