Emirates Careers 2023

Emirates is looking for highly motivated and customer-oriented Customer Support Agents to join our team. The ideal candidate will have a strong understanding of customer service principles and techniques, as well as the ability to provide excellent customer service in a fast-paced and demanding environment.

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Responsibilities:

• Provide support to Emirates customers through a variety of channels, including phone, email, and chat.
• Identify and resolve customer issues in a timely and efficient manner.
• Escalate complex issues to the appropriate team or department as needed.
• Document customer interactions for reference and training purposes.
• Stay up-to-date on Emirates products, services, and policies.
• Collaborate with other Customer Support Agents and Customer Services Managers to ensure that customers are satisfied.

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Skills:

• Bachelor's degree in a related field (e.g., business administration, customer service, or information technology)
• 0-2 years of experience in customer service or a related field
• Strong customer service skills, including the ability to communicate effectively, resolve customer issues, and build relationships with customers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to use technology to provide customer service