Emirates Career 2023

As a Collection Agent at Emirates, you will play a vital role in managing and recovering outstanding payments from customers. We are seeking individuals with strong negotiation and communication skills, as well as a customer-centric approach. This is an exciting opportunity to join one of the world's leading airlines and contribute to maintaining financial stability.

Emirates Careers

Responsibilities:

1. Debt Collection: Proactively contact customers to collect outstanding payments through phone calls, emails, and other communication channels. Employ effective negotiation and persuasion techniques to secure payment commitments and resolve any disputes or issues.
2. Account Management: Maintain accurate records of customer interactions, payment details, and collection activities. Update customer accounts with relevant information and follow established procedures for handling collections and payment processing.
3. Customer Service: Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner. Ensure a positive customer experience while adhering to company policies and guidelines.

Emirates Jobs Near Me

Skills and Qualifications:

• Strong Communication and Negotiation Skills: Excellent verbal and written communication skills to interact effectively with customers. Ability to negotiate payment terms and solutions while maintaining a positive customer relationship.
• Resilience and Persistence: Ability to handle difficult conversations and challenging situations with professionalism and empathy. Tenacity to follow up on outstanding payments and drive for results.
• Attention to Detail: Strong organizational skills and attention to detail to maintain accurate records, track payment progress, and update customer information.