Ericsson Careers 2023

The Customer Service Manager is responsible for leading and managing the customer service team at Ericsson. This includes tasks such as developing and implementing customer service strategies, managing customer relationships, and resolving customer issues. The ideal candidate will be a highly motivated and experienced individual with strong leadership and customer service skills.

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Responsibilities:

• Develop and implement customer service strategies
• Manage customer relationships
• Resolve customer issues
• Compile and analyze customer feedback
• Coach and develop customer service representatives
• Represent Ericsson at industry events

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Skills:

• Strong leadership and customer service skills
• Experience in managing customer service teams
• Experience in resolving customer issues
• Excellent communication and problem-solving skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)