Ericsson Careers 2023

As a Customer Service Representative at Ericsson, you will be responsible for providing excellent customer service to Ericsson's customers.

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Responsibilities:

• Answering customer inquiries
• Troubleshooting customer issues
• Escalating customer issues to the appropriate team as needed
• Providing information about Ericsson's products and services
• Maintaining customer records
• Other customer service tasks as assigned

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Skills:

• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Ability to learn new tasks quickly
• Attention to detail
• Proficient in Microsoft Office Suite