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The Customer Service Specialist is responsible for providing customer support for Ericsson products and services. This includes tasks such as answering customer questions, resolving customer issues, and providing customer satisfaction. The Customer Service Specialist must be able to work independently and as part of a team, and must be able to communicate effectively with customers.

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Responsibilities:

• Answer customer questions about Ericsson products and services
• Resolve customer issues related to Ericsson products and services
• Provide customer satisfaction
• Work with other departments, such as technical support and sales, to resolve customer issues
• Stay up-to-date on Ericsson products and services

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Skills:

• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Empathy and compassion
• Knowledge of Ericsson products and services