Flipkart Careers 2023

Flipkart, one of India's leading e-commerce companies, is seeking a highly motivated and results-oriented Internal Sales Executive to join our sales team. As an Internal Sales Executive, you will play a key role in driving sales and building strong customer relationships. Your exceptional sales skills, persuasive communication abilities, and customer-centric approach will contribute to achieving sales targets and ensuring customer satisfaction.

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Responsibilities:

• Sales Generation: Proactively reach out to potential customers through phone calls, emails, and other communication channels. Identify sales opportunities, understand customer needs, and present relevant products or services to drive sales. Achieve individual and team sales targets by effectively promoting Flipkart's offerings.
• Customer Relationship Management: Build and maintain strong relationships with customers by providing personalized assistance, resolving inquiries, and addressing concerns in a timely and professional manner. Provide product knowledge, pricing information, and support throughout the sales process. Follow up with customers to ensure satisfaction and foster long-term business relationships.
• Sales Reporting and Analysis: Maintain accurate records of sales activities, customer interactions, and sales pipeline in the CRM system. Prepare sales reports and provide regular updates on sales performance, market trends, and customer feedback. Collaborate with the sales team and management to identify areas for improvement and implement sales strategies accordingly.

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Skills:

• Sales Skills: Proven experience in sales, preferably in a retail or e-commerce environment. Strong persuasive and negotiation skills to influence customers and close sales. Ability to understand customer requirements and provide appropriate product recommendations.
• Communication Abilities: Excellent verbal and written communication skills to engage customers effectively. Active listening skills to understand customer needs and address their concerns. Proficiency in multiple languages is an advantage.
• Customer Focus: Customer-centric approach with a genuine passion for providing exceptional service. Ability to build rapport and establish trust with customers. Patience, empathy, and a positive attitude toward customer inquiries and concerns.