Flipkart Recruitment 2023

The Team Leader is responsible for leading and managing a team of Customer Service Executives. This includes setting performance goals, providing training and development, and resolving customer issues.

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Responsibilities:

• Set performance goals for the team and track progress against those goals.
• Provide training and development to the team to ensure that they have the skills and knowledge to do their jobs effectively.
• Resolve customer issues in a timely and efficient manner.
• Manage the team's workload and ensure that they are able to meet the demands of the business.
• Work with other teams to ensure that customer service issues are resolved in a timely and efficient manner.

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Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Ability to work under pressure.
• Knowledge of customer service best practices.