GlaxoSmithKline Recruitment 2023

GlaxoSmithKline (GSK) is looking for highly motivated and customer-focused Customer Service Managers to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives, ensuring that all customer inquiries are resolved promptly and efficiently, and upholding GSK's high standards of customer service.

GlaxoSmithKline Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies
• Monitor and track customer satisfaction metrics
• Resolve complex customer issues
• Train and develop new customer service representatives
• Represent GSK at industry events and conferences

GlaxoSmithKline Jobs Near Me

Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• 3+ years of experience in a customer service management role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite
• Good understanding of the pharmaceutical industry (a plus)