Vistara Jobs

Job Title: Help Desk - Vistara

Location: Banaswadi, Bangalore

Job Description:

As a Help Desk representative at Vistara, you will be the first point of contact for our customers, providing exceptional assistance and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. With your excellent communication skills and problem-solving abilities, you will contribute to maintaining high customer satisfaction levels and promoting the Vistara brand.

Vistara Careers

Responsibilities:

1. Customer Support: Serve as the primary contact for customers seeking assistance via phone, email, or other communication channels. Respond promptly and courteously to customer inquiries, providing accurate and relevant information about Vistara's services, flight schedules, bookings, and policies.
2. Issue Resolution: Troubleshoot and resolve customer issues, such as flight changes, baggage queries, and booking modifications. Collaborate with internal teams, including operations and reservations, to address customer concerns and ensure timely resolution.
3. Customer Relationship Management: Build rapport and establish a positive relationship with customers, demonstrating empathy and understanding. Handle customer complaints and escalate complex issues to the appropriate departments for further resolution.

Vistara Jobs Near Me

Skills and Qualifications:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and provide clear and concise information. Active listening skills to understand customer needs and address their concerns appropriately.
• Problem-Solving: Ability to analyze situations, identify customer issues, and propose appropriate solutions. Calm and composed under pressure, with the ability to handle challenging customer interactions with professionalism and empathy.
• Multitasking and Time Management: Proficient in managing multiple customer inquiries simultaneously, prioritizing tasks, and meeting deadlines. Ability to work efficiently in a fast-paced environment while maintaining attention to detail.