IBM Careers 2023

Front-Line Employees are responsible for providing customer service to IBM customers through a variety of channels, including phone, email, and chat. They work closely with the customer to resolve issues and ensure that customers are satisfied with IBM products and services.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot technical problems and provide solutions
• Escalate complex issues to the appropriate team
• Manage customer accounts and track progress
• Provide feedback to the customer service team
• Stay up-to-date on IBM products and services

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Skills:

• Excellent communication skills, both written and verbal
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficient in Microsoft Office Suite
• Experience with a variety of customer relationship management (CRM) software