Air India Jobs

Job Title: Inside Sales Representative - Air India

Location: Ghazipur, Delhi

Job Description:

As an Inside Sales Representative at Air India, you will be a crucial part of our sales team, responsible for driving revenue growth and promoting our airline's services to potential customers. Your primary objective will be to proactively reach out to customers, handle inquiries, and convert leads into bookings. With your excellent communication skills and persuasive abilities, you will contribute to enhancing customer satisfaction and achieving sales targets.

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Responsibilities:

1. Sales and Lead Generation: Proactively engage with potential customers through various channels, including phone calls, emails, and online chat, to generate leads and promote Air India's services. Identify customer needs and tailor sales pitches to highlight the benefits of flying with Air India.
2. Customer Relationship Management: Build and maintain strong relationships with customers by providing excellent customer service and addressing their queries, concerns, and feedback promptly. Follow up on leads and inquiries to ensure a positive customer experience and maximize conversion rates.
3. Sales Reporting and Analysis: Maintain accurate and up-to-date records of sales activities, customer interactions, and bookings. Provide regular reports and updates on sales performance, lead generation, and customer feedback to the sales management team.

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Skills and Qualifications:

• Sales and Persuasion: Proven ability to effectively communicate and persuade customers, highlighting the value proposition of Air India's services. Strong negotiation and objection-handling skills to overcome customer objections and close sales.
• Customer Service: Exceptional customer service skills with a focus on building rapport, resolving issues, and ensuring customer satisfaction. Ability to handle customer inquiries and complaints with professionalism and empathy.
• Organizational and Multitasking Skills: Excellent organizational skills to manage and prioritize multiple leads, inquiries, and sales activities simultaneously. Ability to work efficiently in a fast-paced sales environment.