Jio Recruitment 2023

We are seeking a Customer Service Supervisor to join our team at Jio. The Customer Service Supervisor will be responsible for managing a team of customer service representatives and ensuring that our customers receive excellent service. The ideal candidate should have excellent communication skills, experience in managing a team, and a passion for delivering exceptional customer service.

Jio Careers

Responsibilities:

• Manage Customer Service Team: The Customer Service Supervisor will be responsible for managing a team of customer service representatives. This includes coaching, training, and providing feedback to team members.
• Ensure Customer Satisfaction: The Customer Service Supervisor will be responsible for ensuring that our customers receive excellent service. This includes monitoring customer interactions, handling escalations, and identifying areas for improvement.
• Analyze Customer Service Metrics: The Customer Service Supervisor will be responsible for analyzing customer service metrics such as call volume, wait time, and resolution time. This includes identifying trends and implementing strategies to improve performance.

Jio Jobs Near Me

Skills:

• Communication Skills: The Customer Service Supervisor should have excellent communication skills to effectively communicate with customers and team members.
• Leadership Skills: The Customer Service Supervisor should have strong leadership skills to manage a team of customer service representatives.
• Problem-Solving Skills: The Customer Service Supervisor should possess strong problem-solving skills to handle customer escalations and identify areas for improvement.