Mondelez Recruitment 2023

The Customer Success Associate is responsible for providing ongoing support to Mondelez's customers. They will work with customers to understand their needs, identify opportunities to improve their experience, and resolve any issues that may arise. The ideal candidate will have a strong understanding of Mondelez's products and services and the ability to build relationships with customers.

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Responsibilities:

• Provide proactive customer support, responding to customer inquiries and resolving issues in a timely and efficient manner
• Identify opportunities to improve customer experience and implement solutions
• Build relationships with customers and maintain a high level of customer satisfaction
• Gather customer feedback and use it to improve Mondelez's products and services
• Work with other departments to ensure that customer needs are met

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Skills:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite