Mondelez Recruitment 2023

Mondelez is looking for a highly motivated and customer-oriented Help Desk Technician to join our team. The ideal candidate will have a strong understanding of IT systems and troubleshooting principles and techniques.

Mondelez Careers

Responsibilities:

• Provide Tier 1 technical support to Mondelez employees and customers.
• Troubleshoot and resolve IT problems over the phone, email, and chat.
• Escalate complex issues to the appropriate team or department.
• Document IT incidents and resolutions for reference and training purposes.
• Stay up-to-date on Mondelez IT systems and procedures.
• Collaborate with other Help Desk Technicians and IT professionals to improve the IT support process.

Mondelez Jobs Near Me

Skills:

• Bachelor's degree in a related field (e.g., information technology, computer science, or business administration)
• 0-1 year of experience in IT support or a related field
• Strong customer service skills, including the ability to communicate effectively, resolve customer issues, and build relationships with customers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to learn new technologies quickly