Mondelez Recruitment 2023

The Customer Officer is responsible for managing customer relationships and resolving customer issues. This includes providing customer support, resolving customer complaints, and managing customer accounts. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work under pressure.

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Responsibilities:

• Provide customer support.
• Resolve customer complaints.
• Manage customer accounts.
• Escalate customer issues to the appropriate level, as needed.
• Maintain customer records and data.
• Other duties as assigned.

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Skills:

• Strong communication skills, both verbal and written.
• Excellent problem-solving skills.
• Ability to work under pressure.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of customer service best practices.