Paytm Careers 2023

We are seeking highly motivated and experienced Customer Service Managers to join our team at Paytm. The ideal candidate will have a proven track record of success in leading and managing customer service teams, as well as a deep understanding of the customer experience.

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Responsibilities:

• Develop and implement customer service strategies and initiatives
• Lead and manage a team of customer service representatives
• Ensure that customer service standards are met
• Resolve customer issues in a timely and efficient manner
• Track and analyze customer satisfaction metrics
• Identify and implement opportunities for improvement

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Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field
• 5+ years of experience in a customer service management role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite