Qatar Airways Career 2023

As a Customer Service Manager at Qatar Airways, you will lead and oversee the customer service operations, ensuring the delivery of exceptional service to passengers. You will manage a team of customer service representatives, handle customer inquiries and complaints, and strive to enhance the overall passenger experience.

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Responsibilities:

• Manage and lead a team of customer service representatives, providing guidance, coaching, and performance feedback.
• Ensure the efficient and effective handling of customer inquiries, complaints, and requests in a timely and professional manner.
• Develop and implement customer service strategies, policies, and procedures to meet the highest standards of service excellence.

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Skills:

• Excellent interpersonal and communication skills to build rapport with customers and resolve issues effectively.
• Strong leadership and team management abilities to motivate and guide the customer service team.
• Problem-solving skills and the ability to handle challenging customer situations with diplomacy and professionalism.