Qatar Airways Recruitment 2023

Qatar Airways, a prestigious and leading airline, is seeking dedicated and customer-oriented individuals to join our team as Customer Service Specialist. As a Customer Service Specialist, you will play a vital role in ensuring exceptional customer service and satisfaction. This is an exciting opportunity to be part of a dynamic and diverse team in the aviation industry.

Qatar Airways Careers

Responsibilities:

1. Provide excellent customer service: As a Customer Care Agent, you will be the first point of contact for passengers and customers. You will assist them with various inquiries, requests, and concerns in a courteous and professional manner. Your goal will be to ensure customer satisfaction by providing accurate and timely information, resolving issues effectively, and maintaining a positive and helpful attitude at all times.
2. Handle reservations and bookings: You will assist customers with flight reservations, ticketing, and booking modifications. This includes providing information on flight schedules, availability, fares, and promotional offers. You will ensure accuracy in ticketing and manage any changes or cancellations according to company policies and procedures. Additionally, you will coordinate with other departments to resolve any issues related to bookings or reservations.
3. Manage customer complaints and feedback: In the event of customer complaints or feedback, you will listen attentively, empathize with their concerns, and provide appropriate solutions or escalate the matter to the relevant department. You will maintain accurate records of customer interactions and follow up to ensure satisfactory resolution. You will also proactively identify opportunities for service improvement and contribute to enhancing the overall customer experience.

Qatar Airways Jobs Near Me

Skills and Qualifications:

• High school diploma or equivalent (higher education in a related field is a plus)
• Strong customer service skills and a genuine passion for assisting and interacting with customers
• Excellent verbal and written communication skills in English (knowledge of additional languages is an advantage)
• Ability to remain calm and composed in high-pressure situations
• Strong problem-solving and decision-making abilities
• Proficiency in computer systems and reservation software
• Flexibility to work in shifts, including weekends and holidays
• Ability to adapt to a multicultural and fast-paced work environment