Qatar Airways Recruitment 2023

Qatar Airways, one of the world's leading airlines, is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Analyst. As a Customer Support Analyst, you will play a key role in providing exceptional customer service and support to our passengers. This is an exciting opportunity to work in a fast-paced and dynamic environment, ensuring a seamless travel experience for our valued customers.

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Responsibilities:

1. Customer Assistance: Assist customers with inquiries, requests, and issues through various channels, including phone, email, and social media. Provide accurate and timely information regarding flight schedules, bookings, baggage allowances, visa requirements, and other travel-related queries. Resolve customer complaints and ensure customer satisfaction by delivering personalized and empathetic assistance.
2. Problem Resolution: Analyze customer issues and determine appropriate solutions or escalation paths. Collaborate with relevant departments, such as reservations, ticketing, and airport operations, to resolve complex customer problems effectively. Follow up with customers to ensure their issues are fully resolved and provide necessary support throughout the process.
3. Operational Support: Coordinate with internal teams to ensure smooth operations and timely resolution of customer-related matters. Provide support during irregular operations, flight disruptions, and emergency situations, demonstrating a high level of professionalism and empathy. Keep accurate records of customer interactions and maintain a customer-centric approach in all dealings.

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Skills and Qualifications:

1. Bachelor's degree in Hospitality, Business, or a related field is preferred.
2. Proven experience in customer service or a similar role, preferably in the airline or travel industry.
3. Excellent verbal and written communication skills in English. Knowledge of additional languages is a plus.
4. Strong problem-solving and decision-making abilities, with the capacity to handle customer concerns efficiently.
5. Exceptional interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
6. Proficiency in using computer systems and customer relationship management (CRM) software.
7. Adaptability to work in a dynamic and fast-paced environment with shifting priorities.
8. Empathy, patience, and a customer-centric mindset.
9. Willingness to work in shifts, including weekends and holidays.