Emirates Jobs

Job Title: Sales Consultant

Location: Girmapur, Hyderabad

Job Description: Emirates is currently seeking motivated and customer-oriented individuals to join our team as Sales Consultants. As a Sales Consultant, you will play a vital role in promoting and selling Emirates products and services, ensuring customer satisfaction, and achieving sales targets. This position offers an exciting opportunity to work in the dynamic aviation industry and contribute to the success of Emirates' sales operations.

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Responsibilities:

1. Sales and Customer Service: Interact with customers in person, over the phone, or via email to provide information, assistance, and recommendations on Emirates products, fares, routes, and ancillary services. Upsell and cross-sell products to maximize revenue and enhance the customer experience.
2. Booking and Reservations: Handle booking and reservation inquiries, process ticket sales, and manage seat assignments and upgrades. Ensure accurate and efficient handling of customer transactions and documentation.
3. Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business. Provide personalized assistance and follow-up to address customer queries, concerns, and special requests.

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Skills and Qualifications:

• Sales and Communication: Excellent sales and negotiation skills to effectively promote Emirates products and services. Strong verbal and written communication skills to engage with customers and deliver a high level of customer service.
• Product Knowledge: Comprehensive knowledge of Emirates' products, including flight schedules, destinations, fare structures, and loyalty programs. Ability to stay updated on industry trends and competitive offerings.
• Customer Focus: Customer-centric approach with the ability to understand and anticipate customer needs. Empathy and professionalism in handling customer complaints or issues.
• Teamwork: Collaborative mindset to work effectively with colleagues and contribute to team goals. Willingness to share knowledge and support team members as needed.