Shadowfax Recruitment 2023

Shadowfax is looking for a bright and motivated Customer Support Analyst to join our team. The ideal candidate will have excellent customer service skills and experience in resolving customer issues in a timely and efficient manner.

Shadowfax Careers

Responsibilities:

• Provide customer support to Shadowfax's delivery partners and merchants
• Respond to customer inquiries and complaints via phone, email, and social media
• Investigate and resolve customer issues
• Escalate complex issues to the Customer Support Manager
• Maintain and update the customer support knowledge base
• Analyze customer feedback and identify areas for improvement

Shadowfax Jobs Near Me

Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field
• 2-3 years of experience in a customer support role
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite