TCS Recruitment 2023

Tata Consultancy Services (TCS), a global IT services and consulting company, is seeking talented and customer-focused individuals to join our team as Help Desk Worker professionals. As a Help Desk Worker specialist, you will provide technical assistance and support to end-users, ensuring the smooth operation of computer systems and peripherals. Your excellent problem-solving skills and strong customer service orientation will contribute to delivering high-quality IT support to our clients. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting various desktop technologies and troubleshooting user issues.

TCS Careers

Responsibilities:

1. Technical Support: Provide timely and efficient technical support to end-users, both remotely and on-site. Resolve hardware, software, and network issues related to desktops, laptops, printers, and other peripherals. Troubleshoot and diagnose problems to identify root causes and implement effective solutions.
2. User Assistance: Assist end-users with software installations, upgrades, and configurations. Provide guidance on proper computer usage, application functionality, and best practices. Train users on basic IT operations and resolve user queries in a friendly and professional manner.
3. Incident Management: Log and track user incidents and service requests using IT ticketing systems. Ensure proper documentation of incident details, troubleshooting steps, and resolutions. Escalate complex issues to appropriate teams or higher-level support as needed.

TCS Jobs Near Me

Skills and Qualifications:

• Technical Knowledge: Strong understanding of desktop hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office Suite). Familiarity with networking concepts, remote access tools, and troubleshooting techniques for desktop peripherals.
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Ability to think logically and troubleshoot complex problems in a methodical manner.
• Customer Service Orientation: Strong customer service skills and a positive attitude when interacting with end-users. Ability to communicate technical information to non-technical individuals in a clear and concise manner.