TCS Recruitment 2023
TCS is looking for a highly motivated and customer-focused Customer Support Analyst to join its team. The Customer Support Analyst will be responsible for providing excellent customer service to TCS's customers. This includes answering customer questions, resolving customer issues, and providing support to customers throughout the product and service support lifecycle.
- Answer customer questions about TCS's products and services.
- Troubleshoot and resolve customer issues.
- Provide technical support to customers.
- Document and track customer issues.
- Escalate complex customer issues to the appropriate team.
- Maintain accurate and up-to-date customer records.
- Provide feedback and suggestions to improve the customer experience.
TCS Jobs Near Me
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1+ year of experience in a customer support role.
- Excellent customer service skills.
- Strong technical skills in the products and services that you will be supporting.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks.
- Proficiency in Microsoft Office Suite and other customer support software.