TCS Recruitment 2023

TCS is looking for a highly motivated and experienced Customer Service Manager to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives to provide excellent customer service to our clients. You will also be responsible for developing and implementing customer service strategies and processes.

TCS Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies and processes
• Monitor and track customer satisfaction metrics
• Identify and resolve customer issues
• Escalate complex issues to the appropriate team
• Manage customer service budgets and resources
• Report on customer service performance to management

TCS Jobs Near Me

Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field
• 5-7 years of experience in a customer service management role
• Strong leadership and management skills
• Excellent problem-solving and analytical skills
• Proficiency in Microsoft Office Suite and other customer relationship management (CRM) software
• Ability to work independently and as part of a team