12th , Graduate
Tech Mahindra Careers 2023
The Help Desk Analyst is responsible for providing technical support to customers of Tech Mahindra. This includes tasks such as answering calls, resolving technical issues, and providing training to customers. The Help Desk Analyst will also be responsible for monitoring the company's IT infrastructure and ensuring that it is running smoothly.
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- Answer calls from customers and resolve technical issues.
- Provide training to customers on how to use Tech Mahindra's products and services.
- Monitor the company's IT infrastructure and ensure that it is running smoothly.
- Escalate complex issues to the appropriate team.
- Document all interactions with customers.
- Stay up-to-date on the latest technical trends.
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- Bachelor's degree in computer science or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and relevant technical tools.