Vistara  Career 2023

Vistara, a leading airline in India, is seeking enthusiastic individuals to join our team as Customer Service Representatives. As a Customer Service Representative at Vistara, you will be the first point of contact for our valued passengers, providing exceptional service and ensuring a pleasant travel experience. Your dedication to customer satisfaction and strong communication skills will contribute to our mission of delivering world-class service.

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Responsibilities:

• Passenger Assistance: Greet passengers warmly, assist with check-in procedures, and provide guidance on ticketing, baggage, and boarding processes. Address passenger inquiries, resolve complaints, and ensure a smooth and hassle-free travel experience.
• Reservation Management: Handle ticket reservations, cancellations, and modifications. Assist passengers in selecting the most suitable travel options, including flight schedules, seat assignments, and additional services.
• Flight Information: Provide accurate and up-to-date flight information, including departure and arrival times, gate numbers, and any changes or delays. Assist passengers with connecting flights, rebooking arrangements, and alternative travel options as necessary.

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Skills:

• Customer Focus: Strong passion for delivering exceptional customer service and a genuine desire to assist passengers. Excellent interpersonal skills and the ability to handle customer inquiries and complaints with empathy and professionalism.
• Communication Skills: Effective verbal and written communication skills in English. Ability to articulate information clearly, listen attentively, and provide accurate and concise responses.
• Problem-Solving: Strong problem-solving and decision-making skills to address passenger concerns and resolve issues promptly. Ability to remain calm and composed in challenging situations.