Vistara Career 2023

Vistara, a leading Indian airline, is currently seeking enthusiastic and customer-oriented individuals to join our team as Customer Care Associates. As a Customer Care Associate, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our passengers. This is a great opportunity for individuals who are passionate about delivering excellent service and creating memorable moments for our customers.

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Responsibilities:

1. Customer Service: Provide friendly and professional assistance to passengers through various channels, including phone, email, and in-person interactions. Address customer inquiries, concerns, and requests promptly and efficiently. Ensure high customer satisfaction and resolve issues to the best of your abilities.
2. Flight Bookings and Reservations: Assist customers with flight bookings, reservations, and ticketing processes. Provide accurate information on flight schedules, fares, baggage allowances, and other related services. Collaborate with other departments to ensure smooth coordination and execution of customer requests.
3. Problem Resolution: Handle customer complaints and issues in a calm and empathetic manner. Investigate problems, gather relevant information, and provide appropriate solutions or escalate to higher authorities when necessary. Follow up with customers to ensure satisfactory resolution and maintain customer loyalty.

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Skills and Qualifications:

1. High school diploma or equivalent. Additional customer service training or certifications are a plus.
2. Proven experience in customer service or a related role, preferably in the aviation or hospitality industry.
3. Excellent communication and interpersonal skills.
4. Strong customer focus and ability to handle challenging situations with empathy and patience.
5. Good problem-solving and decision-making abilities.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
7. Proficiency in using computer systems and customer service software.