Vistara  Career 2023

As a Customer Officer at Vistara, you will be responsible for delivering outstanding customer service to passengers throughout their travel journey. Your role will involve assisting customers with ticketing, check-in, baggage handling, and resolving any issues or complaints that may arise. With your friendly and customer-oriented approach, effective communication skills, and attention to detail, you will contribute to creating a seamless and enjoyable travel experience for Vistara passengers.

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Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to passengers during check-in, boarding, and other stages of their journey. Guide passengers on ticketing procedures, baggage regulations, flight schedules, and other relevant information. Address passenger inquiries, concerns, and special requests in a professional and timely manner.
2. Issue Resolution: Handle passenger complaints, concerns, and flight-related issues with empathy and efficiency. Investigate and resolve problems related to flight delays, cancellations, baggage mishandling, and other travel-related issues. Collaborate with relevant departments, such as operations and ground staff, to ensure quick and satisfactory resolutions.
3. Passenger Safety and Security: Ensure adherence to safety protocols and procedures in accordance with airline regulations. Assist passengers in understanding and following safety instructions and emergency protocols. Handle security-related matters in a vigilant and responsible manner, maintaining a secure and comfortable environment for passengers.

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Skills:

• Customer-centric approach with a friendly and positive attitude.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain calm and composed in stressful situations.