Vistara Career 2023

Vistara, a leading full-service airline in India, is looking for dynamic and customer-oriented individuals to join our team as Customer Service Executives. As a Customer Service Executive, you will be the face of Vistara, providing exceptional service to our passengers and ensuring a seamless travel experience. This is an exciting opportunity for individuals with excellent communication skills, a passion for customer service, and a desire to contribute to the success of our airline.

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Responsibilities:

1. Passenger assistance and support: Provide superior customer service to passengers at various touchpoints, including ticketing counters, check-in areas, boarding gates, and arrival areas. Assist passengers with flight bookings, check-in processes, seat assignments, baggage handling, and any other inquiries or requests they may have. Ensure a warm and welcoming environment for all passengers.
2. Conflict resolution and problem-solving: Handle customer complaints, concerns, and difficult situations with professionalism and empathy. Listen actively to understand the issues and work towards satisfactory resolutions. Collaborate with internal teams, such as ground staff, cabin crew, and security, to address passenger needs and resolve any service-related issues promptly.
3. Safety and security compliance: Adhere to all safety and security regulations and procedures to ensure the well-being and comfort of passengers. Communicate and enforce airline policies, rules, and procedures, including those related to baggage restrictions, security checks, and emergency situations. Remain vigilant and report any suspicious activities or incidents to the appropriate authorities.

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Skills and Qualifications:

1. Excellent communication: Strong verbal and written communication skills to interact effectively with passengers from diverse backgrounds. Ability to convey information clearly and concisely. Active listening skills to understand customer needs and provide accurate and timely assistance.
2. Customer focus: Passion for delivering exceptional customer service and creating positive experiences for passengers. Empathy and patience to handle challenging situations and diffuse tense situations. Ability to remain calm and composed under pressure.
3. Problem-solving and adaptability: Strong problem-solving skills to address passenger concerns and find creative solutions. Flexibility and adaptability to work in a fast-paced and dynamic environment. Ability to think on your feet and make sound decisions in a timely manner.