Vistara Career 2023

Vistara is currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Manager. As a Customer Service Manager, you will be responsible for overseeing and ensuring the delivery of exceptional customer service at all touchpoints. This is an exciting opportunity for individuals who have a passion for hospitality, strong leadership skills, and a commitment to creating memorable customer experiences.

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Responsibilities:

1. Service Excellence: Set and maintain high service standards to ensure an exceptional customer experience. Develop and implement service strategies, processes, and policies to enhance customer satisfaction and loyalty.
2. Team Management: Lead, motivate, and coach a team of customer service representatives. Provide guidance, support, and training to ensure the team is equipped with the necessary skills and knowledge to deliver excellent service.
3. Issue Resolution: Handle escalated customer complaints and resolve issues promptly and effectively. Act as a point of contact for challenging customer situations, demonstrating empathy, problem-solving abilities, and a focus on customer retention.

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Skills and Qualifications:

1. Customer Focus: A genuine passion for customer service and a strong commitment to exceeding customer expectations. The ability to empathize with customers, actively listen to their needs, and provide appropriate solutions is crucial.
2. Leadership Abilities: Proven leadership skills with the ability to inspire and motivate a team. Strong decision-making capabilities, conflict resolution skills, and the ability to lead by example are essential.
3. Communication and Interpersonal Skills: Excellent verbal and written communication skills are necessary for effectively interacting with customers and team members. The ability to build rapport, negotiate effectively, and communicate clearly and concisely is important.