Vistara  Career 2023

Vistara, a leading airline in India, is seeking a dedicated and customer-focused individual to join our team as a Customer Support Analyst. As a Customer Support Analyst, you will be responsible for providing exceptional customer service and support to our passengers. Your strong communication skills and problem-solving abilities will play a crucial role in ensuring customer satisfaction and maintaining Vistara's reputation for excellence in service.

Vistara Careers

Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to passengers via phone, email, or chat channels. Address their inquiries, resolve complaints, and provide information related to flight bookings, baggage, schedules, and other services.
2. Problem Resolution: Analyze customer issues and proactively identify solutions. Escalate complex cases to the appropriate departments, such as Operations or Reservations, and follow up to ensure timely resolution and customer satisfaction.
3. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, feedback, and resolutions. Prepare regular reports on customer inquiries, trends, and suggestions to support continuous improvement in customer service.

Vistara Jobs Near Me

Skills and Qualifications:

• Customer Service Skills: Excellent customer service and interpersonal skills to effectively communicate with passengers from diverse backgrounds. Ability to remain calm and professional in challenging situations and provide empathetic support.
• Problem-solving Abilities: Strong problem-solving and analytical skills to assess customer needs, identify solutions, and make informed decisions. Ability to think creatively and propose alternatives to resolve customer issues.
• Communication Skills: Clear and concise verbal and written communication skills to convey information accurately and professionally. Ability to adapt communication style to different customer preferences and maintain a positive and friendly demeanor.