Vistara Career 2023

As a Help Desk professional at Vistara, you will play a vital role in providing exceptional customer service and support to ensure a seamless travel experience for our passengers. We are seeking enthusiastic individuals with excellent communication skills and a customer-centric mindset. This is an exciting opportunity to join one of India's leading airlines and contribute to delivering outstanding service to our valued customers.

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Responsibilities:

1. Customer Assistance: Serve as the first point of contact for passengers seeking assistance and support. Provide prompt and courteous responses to inquiries, complaints, and requests via various communication channels, including phone, email, and chat. Address passenger concerns, resolve issues, and ensure a positive customer experience throughout their journey.
2. Ticketing and Reservations: Assist passengers with flight reservations, ticket bookings, and itinerary modifications. Provide accurate and up-to-date information regarding flight schedules, fares, baggage allowances, and travel policies. Process ticket changes, cancellations, and refunds in accordance with established procedures.
3. Problem Resolution: Identify and troubleshoot passenger issues related to flight delays, cancellations, baggage handling, and other travel-related concerns. Collaborate with internal departments, such as Operations and Ground Staff, to resolve complex problems and ensure smooth operations.

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Skills and Qualifications:

• Excellent Communication Skills: Strong verbal and written communication skills to interact effectively with passengers and provide clear and concise information. Proficiency in English and one or more regional languages is preferred.
• Customer Service Orientation: A customer-centric approach with a passion for delivering exceptional service. Ability to empathize with passengers, understand their needs, and provide timely and accurate solutions.
• Problem-Solving Abilities: Strong problem-solving skills to assess situations, analyze information, and make sound decisions. Ability to handle stressful situations calmly and efficiently while maintaining a positive attitude.