Vistara Careers 2023

We are looking for a talented and motivated Customer Support Analyst to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in providing support to customers via phone, email, and chat. They will also be able to work independently and as part of a team, and be able to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Provide support to customers via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team members as needed
• Collect and analyze customer feedback to improve customer service processes
• Other duties as assigned.

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Skills:

• Strong understanding of customer service principles and practices
• Experience in providing support to customers via phone, email, and chat
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills