12th , Graduate
Whitehat JR Careers 2023
The Supervisor is responsible for the day-to-day operations of a team of agents, ensuring that they provide high-quality customer service and meet all performance goals. The Supervisor will also be responsible for developing and implementing training programs, coaching and mentoring agents, and resolving customer complaints.
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- Manage the day-to-day operations of a team of agents, ensuring that they provide high-quality customer service and meet all performance goals.
- Develop and implement training programs for agents.
- Coach and mentor agents to improve their performance.
- Resolve customer complaints.
- Identify and address operational issues.
- Work with other supervisors and management team members to improve the efficiency of the team.
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- Bachelor's degree in business administration or a related field.
- 3+ years of experience in a customer service or call center environment, with experience in managing a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.