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The Supervisor is responsible for the day-to-day operations of a team of agents, ensuring that they provide high-quality customer service and meet all performance goals. The Supervisor will also be responsible for developing and implementing training programs, coaching and mentoring agents, and resolving customer complaints.

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Responsibilities:

• Manage the day-to-day operations of a team of agents, ensuring that they provide high-quality customer service and meet all performance goals.
• Develop and implement training programs for agents.
• Coach and mentor agents to improve their performance.
• Resolve customer complaints.
• Identify and address operational issues.
• Work with other supervisors and management team members to improve the efficiency of the team.

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Skills:

• Bachelor's degree in business administration or a related field.
• 3+ years of experience in a customer service or call center environment, with experience in managing a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.