Zomato Recruitment 2023

The Customer Support Analyst position at Zomato is responsible for providing support to Zomato customers through a variety of channels, including phone, email, and chat. They will also work with other departments to resolve customer issues and improve the customer experience.

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Responsibilities:

• Provide support to Zomato customers through a variety of channels.
• Resolve customer issues in a timely and efficient manner.
• Work with other departments to improve the customer experience.
• Collect and analyze customer feedback to identify areas for improvement.
• Document customer interactions for future reference.
• Stay up-to-date on Zomato products and services.

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Skills:

• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work in a fast-paced and dynamic environment.