Zomato Careers 2023

We are seeking highly motivated and customer-oriented Customer Relationship Executives (CREs) to join our team at Zomato. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

• Respond to customer inquiries and complaints through email, phone, and social media
• Resolve customer issues in a timely and efficient manner
• Collect and analyze customer feedback
• Track and report on customer satisfaction metrics
• Suggest and implement initiatives to improve the customer experience

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Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field
• 1+ years of experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite