Graduate, 12th Pass
DMart Recruitment 2023
DMart is seeking a highly motivated and customer-focused Customer Support Specialist to join our dynamic team and provide exceptional customer service to our valued customers across various channels. As a Customer Support Specialist, you will be responsible for handling inquiries, resolving issues, and ensuring that our customers have a positive experience with DMart. The ideal candidate will possess strong communication and interpersonal skills, a passion for customer service, and a willingness to go the extra mile to exceed customer expectations.
- Respond to customer inquiries via phone, email, chat, and social media.
- Provide accurate and timely information to customers regarding their purchases, orders, and store policies.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Offer suggestions and recommendations to improve the customer experience.
- Identify and report trends in customer feedback to improve DMart's products and services.
- Stay up-to-date on DMart's policies, procedures, and promotions.
DMart Jobs Near Me
- Excellent communication and interpersonal skills.
- Passion for customer service and a commitment to providing exceptional service.
- Ability to handle challenging situations and remain calm under pressure.
- Problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and relevant customer service software.